Refund policy
We want you to feel confident ordering from femly. If you need to return your order, we're here to help.
30-Day Returns
We have a 30-day return policy, which means you have 30 days after receiving your order to request a return.
To be eligible for a return, your item must be unused, unopened, in its original condition and in its original packaging. You'll also need your order number or proof of purchase.
To request a return, please contact us at hello@femly.co.uk.
If your return is accepted, we'll provide you with instructions on how and where to send your order. Please do not send products back to us without first contacting our customer care team, as unauthorised returns may not be accepted.
Damaged, Faulty or Incorrect Orders
Please check your order when it arrives and contact us as soon as possible if your item is damaged, defective or you have received the wrong product.
Email hello@femly.co.uk with your order number and, where possible, photos of the issue so we can review it and make things right.
Non-Returnable Items
For health, hygiene and safety reasons, we are unable to accept returns of products that have been opened, used or had their protective seal removed, unless the product is faulty or otherwise covered by your statutory rights.
We also cannot accept returns of gift cards.
If you're unsure whether your order is eligible for a return, please contact us at hello@femly.co.uk.
Exchanges
If you would like a different item, please contact us at hello@femly.co.uk.
Where appropriate, the quickest option may be to return the original product and place a new order once your return has been approved.
Refunds
Once we receive and inspect your return, we'll let you know whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days. Please remember that your bank or card provider may take additional time to process and display the refund.
If more than 15 business days have passed since we confirmed your refund was approved, please contact us at hello@femly.co.uk.
Your Statutory Rights
Nothing in this returns policy affects your statutory rights.
UK consumers may have additional rights where products are faulty, damaged, not as described or otherwise do not meet the requirements of applicable consumer law.
Questions?
If you have any questions about a return or refund, please contact our customer care team at: