Subscription Policy
We want you to feel completely confident subscribing to femly. Our subscriptions are flexible, easy to manage and can be cancelled at any time before your next renewal.
Subscription Cancellation
You can cancel your subscription at any time before your next billing date with no cancellation fee.
You can manage or cancel your subscription through your customer account, or contact us at:
Once your subscription has been cancelled, you will not be charged for any future renewals.
Please note that cancellations made after an order has already been processed or dispatched will apply to your next renewal and will not automatically cancel the order already in progress.
30-Day Money-Back Guarantee
Your first subscription order is covered by our 30-day money-back guarantee.
If you're not happy with your first order, simply contact us within 30 days of receiving it and we'll help you with your refund request.
To request a refund, email:
Please include your order number so we can locate your order as quickly as possible.
Unless your order is faulty, damaged or incorrect, original shipping charges are non-refundable.
Returns
If we ask you to return your order as part of your refund request, we'll provide you with the relevant return instructions.
Please do not send products back to us without contacting our customer care team first.
Renewals
Subscription orders renew automatically according to the delivery schedule selected when you subscribed.
Your chosen payment method will be charged automatically for each renewal unless you cancel your subscription before the next billing date.
Cancelling your subscription will stop future renewals only and does not automatically refund an order that has already been processed.
Promotional & Discounted Subscriptions
Some special promotions, introductory offers or discounted subscriptions may have additional terms. Where this applies, the relevant conditions will be clearly stated alongside the offer.
Faulty or Damaged Products
If your order arrives damaged, defective or incorrect, please contact us as soon as possible at hello@femly.co.uk and we'll work to make it right.
Nothing in this policy affects your statutory consumer rights.
Need Help?
If you have any questions about your subscription, cancellation or refund, contact our customer care team at: